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Delivery & Collection
Delivery Areas
Kindly note: We do not deliver outside of South Africa. Due to safety concerns, we do not deliver into areas considered high risk, such as informal settlements.
Delivery Options
Free Delivery Info on products that qualify. These are marked as FREE DELIVERY.
Delivery Exchanges
In the event goods have been correctly supplied, but due to circumstances outside our control an exchange is required, a minimum re-delivery or exchange fee of R350.00 will be charged.
Collection Information
Orders being collected, could require a stock movement and may not be available immediately after placing your order. You will be notified once your order is ready for collection. You are welcome to check with us first before ordering for collection.
Please remember to bring adequate equipment to secure your purchase to get it loaded and transported safely without damage.
Warranty/Guarantee Info
All Sakdoek products are guaranteed.
In the unlikely event that you encounter a problem, please contact us. Have your documentation/invoices handy as this will be required. Any additional supporting documentation such as photos are useful and can help expedite your claim.
The level of product knowledge required for an effective warranty claim, dictates that the manufacturer representative inspects the goods. Small items with obvious defects can also be returned directly to us for speedier assistance.
We’ll do everything we can to minimise inconvenience.
Damages Policy
We always do our best to make sure your order gets to to you in a satisfactory condition.
What to do if your order arrives damaged?
In the rare situation that you experience damage upon delivery, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible.
We will arrange for a replacement or replacement parts to be supplied as quickly as possible. Ultimately… we will only consider your order as complete once everything has been supplied and you are happy.
Cancellation Policy
We will accept cancellation of your order only under the following circumstances.
- On orders that have not been dispatched.
- In the case of goods made on order, (non stock items) only if we, or the relevant supplier has not begun the manufacturing of said items.
- If we supplied the incorrect items.
Refunds will be processed within 10 working days after the date that a cancellation is accepted.
Monies will be repaid using the same method as they were paid, i.e We will refund into the same account that the funds were paid from. Credit card payments will be refunded into the same credit card account and not by any other means.
On orders that have been dispatched, cancellations will be processed in terms of our Returns Policy
Returns Policy
Requests to return goods are handled in the following manner.
- Requests to return goods have to be received within 7 days of having taken delivery.
- Returns are handled on a case by case basis and are subject to pre-approval.
- The items must be unused and returned in their original packaging.
- The items must be in their original condition.
- Items cannot be returned that have been made on order. (non stock items)
- Items that required specific fabrics, custom design or where a colour choice was involved cannot be returned.
- Where items have been correctly supplied, full transport costs (round trip – outgoing and incoming) will be deducted from any refund as it may occur.
- The full transport cost which could have cost more than what you paid or what was advertised, will be recovered. (In some instances we might have subsidized or discounted original shipping costs). The full transport costs as incurred will be deducted from your refund.
- A 15% re-stocking charge on the value of the goods may be levied.
- For hygienic purposes products cannot be exchanged or returned unless un-opened.
Buy On Credit
Can I buy on credit?
Yes! Sakdoek now accepts Mobicred as a method of payment for online purchases.
Mobicred is a simple & convenient credit facility that allows you to safely shop online with Sakdoek and repay the amount over 12 months. Interest is charged at 21% per annum.
The interest rate on your account is an annual variable rate linked to the Repo Rate and will change in accordance with changes made by the South African Reserve Bank.
Please note that the monthly repayment amount displayed on each product is only an estimation and excludes any Mobicred fees (initiation fees & monthly service fees). These fees will be confirmed once you have opened your account with Mobicred.
Once you have a Mobicred account, simply select Mobicred as your payment option when you checkout.
Don’t have a Mobicred account yet?
Before you add an item to your cart, you’ll need to apply for a Mobicred account via the Mobicred website.
Please Note:
Your Mobicred application will be processed in 1 business day once all required documents have been submitted. We can’t reserve stock of your item during this time.
Apply for a Mobicred account